posted on Tuesday, September 25, 2007 4:09 PM by klehan

Enhanced Call Verification Reduces Palm Beach County False Alarms

Palm Beach County in Florida has shown a reduction in false dispatches following a statewide law governing burglar alarm response. The law calls for Florida dispatchers to use Enhanced Call Verification (ECV), the practice of calling two phone numbers before dispatching police to an alarm. 

When implemented on July 1, 2006, Florida became one of the first states in the country to require such a practice. Since the implementation of ECV, according to statistics, Palm Beach County Sheriff’s Department reduced its dispatches from 12,712 between October 2005 and December 2005 to 8,802 during the same time frame in 2006. 

“We made some additional changes to our alarm policy, but I’d estimate that 80 percent of our dispatch reduction is attributed to ECV,” said Palm Beach County Deputy Charlie Mosher. “The change has allowed our officers to spend more time in trouble spots and become more proactive on their patrols.” 

According to the Alarm Association of Florida, most counties in the state are showing a reduction in false dispatches. 

Utilizing state legislation to reduce alarm dispatches and maintain police response is a growing trend throughout the United States. A year ago, Rick Parry, Texas governor, signed into law an alarm bill establishing a framework for permits, fines, new equipment standards such as the SIA CP-01 and a requirement for public hearings before cities can consider suspending response.