posted on Thursday, March 25, 2010 1:36 PM
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Security Systems News reports: ESA Code of Ethics on Door Knocking Alarm Companies
Security Systems News reporting on the Electronic Security Association's door-knocking code of ethics.
Saying the Electronic Security Association has “zero tolerance” for dishonest sales tactics by door-to-door sales people, Merlin Guilbeau, ESA executive director, yesterday unveiled a new door-knocking code of ethics and standards of conduct for its members.
Guilbeau announced the code during a press conference held here on the first day of ISC West. The code is effective now and members who flout the code risk being expelled from ESA, he said.
The Better Business Bureau received 3,000 complaints about alarm companies in 2009, up from 2,100 in 2008. Of 3,900 industries tracked by the BBB, the alarm industry was 70th in the number of complaints received. This is considerably worse than 2008, when the industry was 93rd worst.
“We believe the code will greatly impact the image of the alarm industry with the public,” Guilbeau said.
Complete
story available at Security Systems News.